EUROPE: It is not letting me ship to Europe. How come, and what can I do if I live in Europe?
Currently NOMATIC is unable to ship products to Europe due to legal trademark issues. However our partner brand GOMATIC will be able to get you taken care of. You can go to www.gomatic.com to sign up to be notified when the product will be available in Europe. People who sign up on that website will be offered Kickstarter pricing, so be sure to sign up!
Last updated: October 21, 2021 12:44
BACKPACK: How do I choose what internal organization set up I want between dividers, small camera cubes and large camera cubes?
First you select a reward that includes a Camera Backpack 25L, then after selecting your reward, you will be given the option to select your internal organization set up during the checkout process. (Please note that the Camera Backpack 25L does not come with any dividers or cubes. They must be added on separately.)
Last updated: October 21, 2021 12:44
BACKPACK: Does the Camera Backpack 25L come with any dividers or camera cubes?
No.
The Backpack does not come with any dividers or camera cubes. If you select a reward level with a Backpack, you will be given the opportunity to add on dividers, small cube(s), large cubes, or any combination you want.
Last updated: October 21, 2021 12:44
REWARDS: I don’t see a reward option for multiple backpacks or slings. Can I purchase multiple backpacks or slings?
Yes. During the check-out process you will be taken to an “Add-Ons” page where you can add on as many backpacks, slings, tech organizers or other items as you want.
Last updated: October 21, 2021 12:44
REWARDS: Can I change my reward?
Yes, you can change your reward at any time while the Kickstarter campaign is live. You just click the button that say “Manage My Pledge”. Then you will be taken through a process to change your reward.
Last updated: October 21, 2021 12:44
SHIPPING: When will these products be delivered?
Our estimated delivery time frame is October.
Last updated: October 21, 2021 12:44
SHIPPING: I didn’t enter my shipping address anywhere, how will you know where to ship my order?
After the Kickstarter ends we will send you a survey where we will gather information like your shipping address.
Last updated: October 21, 2021 12:44
SHIPPING: What carrier will you use to ship out the product?
Depending on where you live, we will most likely be shipping via FedEx or DHL.
Last updated: October 21, 2021 12:44
PRODUCT: Are the dividers in the Travel Backpack compatible with the Backpack 25L and the Sling 8L?
Yes, the dividers are the same size and work across both products.
Last updated: October 21, 2021 12:44
PRODUCT: Where are these products made?
These products will be manufactured in Vietnam.
Last updated: October 21, 2021 12:44
PRODUCT: Are there any warranties for these products?
Yes. All NOMATIC Products are backed by our lifetime Manufacturer’s Warranty. If there are ever any issues with the product due to a manufacturing defect we will take care of you. You can get more information regarding our warranty on our website.
Last updated: October 21, 2021 12:44
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.